Wayfinding Designer - MBTA (Boston, MA)
About
At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary
The Wayfinding Designer will be responsible for assisting the Manager of Graphics and Wayfinding in the design and production of the MBTA Universal Wayfinding Program. The focus of this program is on the development and integration of a user-friendly and ADA-compliant navigation system throughout the MBTA, supporting the broader mission of the Customer Experience and System-Wide Accessibility Departments to create safe, dependable, and inclusive public transportation. Under the direction of the Manager of Graphics & Wayfinding, the Wayfinding Designer will carry out environmental graphic design standards, permanent and temporary station signage, and related tasks in compliance with the requirements of the Boston Center for Independent Living Lawsuit Settlement.
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Salary:
$110,177.60 Annually
Duties & Responsibilities
Responsible for oversight and coordination of specific station wayfinding projects that includes maintaining quality control of standards.
Support Manager of Graphics and Wayfinding and instruct Associate Wayfinding Designers on the technical production of working files, signage artwork, signage layouts, and schedules.
Work with the Manager of Graphics and Wayfinding and consultants on station wayfinding plans and drawings to create signage contract drawings.
Review and provide Wayfinding-related comments for design contract drawings at each submittal stage.
Review RFIs, construction documents, shop drawings, and sign samples to help ensure signage is correctly executed and implemented, and that MBTA Graphic Standards are maintained.
Assist with researching, writing, and coordinating signage specifications, utilizing disciplines of environmental graphic design and architecture.
Support and update the Manager of Graphics and Wayfinding on the status of projects and meeting deadlines.
Assist in maintaining and updating MBTA wayfinding systems.
Assist the Manager of Graphics and Wayfinding with ongoing projects in the design and construction phases.
Attend site visits for all relevant design and construction phases to final documentation of signage installation. Photo-documentation of MBTA stations as per construction project.
Maintain organized, accurate, and updated graphic and architectural files to ensure consistent archival document referencing and final production.
Collaborate with other MBTA departments and stakeholders to improve the customer experience by leveraging and applying collective expertise.
Stay current with architectural, environmental, and graphic design technology and trends.
Perform related duties and projects as assigned.
Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner.
Additional responsibilities may include focusing on one or more departments or locations. See applicable addendum for department or location-specific functions.
Minimum Requirements & Qualifications
Bachelor's degree in Architecture or Graphic Design from an accredited institution.
Minimum two (2) years of experience in execution of working within teams on large-scale, multi-year construction projects.
Minimum of three (3) years of demonstrated experience in the field of architecture and/or wayfinding.
Proficient in industry-related software including Adobe Illustrator, InDesign, Photoshop, AutoCAD, and Microsoft 365.
Strong technical production, research, analytical, coordination, and interpersonal skills.
Strong time-management, and organizational skills: proven ability to meet deadlines in a scheduled and methodical manner.
Experience with reviewing design and construction documents, and shop drawings.
Experience in researching materials and construction specifications.
Demonstrated experience providing technical graphic production and architectural support throughout the design and production process.
Have excellent customer service and conflict resolution skills.
Proven track record of collaboration and effective communication.
A portfolio will be required if selected for interview
Preferred Experience and Skills
Experience in transit or multi-disciplined infrastructure programs.
Expert level in industry-related software including Adobe Illustrator, InDesign, Photoshop, AutoCAD, and Microsoft office suite.
Job Conditions:
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
Ability to provide internal and external customers with courteous and professional experiences
Ability to work effectively independently and as part of a team (or supervise, if required)
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service
Disclaimers and Definitions:
General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
