Community Support Associate - Polycam (San Francisco, CA)
🚀 Why join Polycam?
Polycam's mission is straightforward: Democratize 3D capture and make it universally useful.
We want to empower creators, builders, and businesses with access to the most advanced 3D capture technologies, wrapped up in a thoughtful system that makes them effortless, easy-to-use and deeply helpful to their work.
By allowing people to transform their real world into high-fidelity 3D models using their everyday devices, Polycam is bringing a whole new generation of builders into the world of 3D. We believe the future of 3D creation is more than a niche skill; it's a universal language.
Polycam is a company that's aware of its place in the history of imaging and photography. Our central goal is to deliver incredible 3D imaging capabilities to as wide of an audience as we can and watch what their creativity and excitement can do. To do that, we're focused on making 3D capture seamless, affordable, and collaborative. We believe that people will do incredible things when handed wonderful technology, and we strive to get Polycam into as many hands as possible.
If you're passionate about creativity, innovation, and making a significant impact, Polycam is the place for you!
To view this job and apply, click here.
What You’ll Be Doing:
Polycam is hiring a passionate and experienced Community Support Associate to engage with and grow our online communities across Discord, Reddit, and more. You’ll serve as the brand's voice, foster positive relationships, and handle customer support inquiries. In this role, you’ll collaborate closely with community members, influencers, and internal teams to maintain a thriving, engaged community.
Responsibilities:
Actively engage with users on Discord, Reddit, and social media platforms
Create, curate, and schedule content to drive interaction within the community
Organize events, AMAs, giveaways, and activities to encourage participation
Monitor community sentiment, gather feedback, and share insights with internal teams
Moderate discussions and enforce community guidelines to ensure a positive environment
Serve as the first point of contact for customer support inquiries across multiple platforms (e.g., Zendesk, Discord, Reddit)
Troubleshoot issues and escalate more complex problems to relevant teams
Track and analyze community metrics to inform strategy and content improvements
📌 Required Qualifications:
Proven experience growing online communities, with a focus on Discord and Reddit
Extensive experience with 3D modeling and a passion for community building
Strong communication and interpersonal skills, both written and verbal
Familiarity with customer support tools, particularly Zendesk
Knowledge of social media management and community growth strategies
Ability to manage sensitive situations with professionalism and tact
Tech-savvy, with the ability to quickly learn new tools and platforms
Salary:
The salary range for this position is $80,000 - $90,000. We consider an individual’s background and experience in determining the final salary; therefore, the base pay may vary considerably depending on job-related knowledge, skills, and experience.
Benefits:
At Polycam, we take care of our team! We offer comprehensive medical, dental, vision, and life insurance to keep you and your loved ones healthy. Enjoy additional tax advantages with our Dependent Care FSA. Planning for your future? We've got you covered with a 401(k) plan. And to keep things exciting, we organize biannual field trips to sites across the nation!
Disclaimer:
This job description is just the starting point! It’s not an exhaustive list of every task, duty, or responsibility you'll handle. Things change, and so might your role. We’ll keep you on your toes with new challenges and opportunities.
Physical Requirements:
This role involves extended periods of sitting at a desk and working on a computer.
