Human-Centered Design Specialist - National Gallery of Art (Washington, DC)
This position is in the Visitor Experience and Evaluation (DDVE) department of the National Gallery of Art. The Human-Centered Design Strategist focuses on putting audiences at the center of the National Gallery's decision-making and experience design process. Reporting to the Chief Experience Officer, this position's primary role is to facilitate the translation of insights from a robust audience research program into actionable improvements that enhance the audience experience.
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Salary:
$117,962 - $181,216 per year (NF 13-14)
As the Human-Centered Design Strategist, you will:
Design immersive, museum-based exercises, focused on improving the organizations collaborative efforts and workflow, to better develop new and innovative ideas.
Create meaningful and interactive discussions with staff, volunteers, stakeholders and audience members to solve problems and share ideas. Research audience engagement issues and problems faced by the organization.
Interview house staff, stakeholders, volunteers and audience members, to identify problem areas. Analyze data and feedback from a variety of audience engagement efforts.
Design teachable methods of improvement through workshops and discussions. Prepare presentations and materials for house staff to learn about audience engagement and the principles, methods and strategies behind it.
Work collaboratively with front of house staff and stakeholders and develops feasible, human-centered, and comprehensive service strategies that enhance the visitor experience and improve staff and volunteer work processes.
Create balance between business level challenges of the organization and a service-oriented vision to be "of the nation and for all the people." Establish and grow a human-centered facilitation and design practice that is rigorous, sustainable, and impactful.
Adapt design tools to align with the National Gallery of Art values and ethics with empathy and thoughtful care. Foster a culture of learning, shared language, and human-centered practice across divisions, ensuring easy access to tools and training that empower teams to access insight, ask the right questions, and develop the best solutions.
Coordinate immersive learning opportunities for National Gallery staff and volunteers to better understand audience needs and industry best practices.
Lead both long-and short-term projects that aim to improve experience design for National Gallery audiences, staff, volunteers, and stakeholders. Anticipate and addresses audience pain points, opportunities, and desires for innovation. Identifies ways to bring audiences into the collaborative process through iterative development practices focused on co-creation.
Conditions of Employment
You must be a United States Citizen.
This employer participates in the e-Verify program.
Males must abide by Selective Service registration requirements.
See "Other Information" section regarding Selective Service requirements.
Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.
Qualifications
Candidates must meet the Qualification Standards Handbook requirements for the NF-301-13/14.
NF-13
For this position, specialized experience is at least one year of experience, equivalent in responsibility to the GS-12 level in the federal service, writing a learning-based audience engagement curriculum for a museum or cultural institution.
NF-14
For this position, specialized experience is at least one year of experience, equivalent in responsibility to the GS-13 level in the federal service, orchestrating human-centered design activities for a museum or cultural institution.
Your application and resume must demonstrate that you possess the following knowledge, skills and abilities (KSAs). Do not provide a separate narrative written statement. Rather, you must show in your résumé how your past work experience demonstrates that you possess the KSAs identified below. If asked to do so, cite specific examples of employment or experience contained in your resume and describe how this experience has prepared you to successfully perform the duties of this position. DO NOT write "see resume" in your application!
Those applicants who meet the minimum qualification requirements will be evaluated against these factors to determine the best-qualified candidates.
Audience Engagement – Knowledge of methods and techniques to build audience engagement.
Collaboration – Skill in developing collaborative learning activities to build teamwork skills.
Project Management – Ability to manage all aspects of a project, including planning the work, developing procedures, and tracking progress.
"Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration under merit promotion procedures.
CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section.
You must meet all qualifications and eligibility requirements by the closing date of this announcement.
Education
Although this position does not have a positive education requirement, you may submit copies of your transcripts or a course listing. You must provide documentation supporting your education claims.
Education must be obtained from an accredited institution recognized by the U.S. Department of Education.
Foreign education must be reviewed by an organization recognized by the U.S. Department of Education. For special instructions pertaining to foreign education and a list of organizations that can evaluate foreign education, see the Department of Education website.
Additional information
• The National Gallery of Art fosters a diverse and inclusive workplace and is an Equal Opportunity Employer.
• More than one selection may be made from this vacancy announcement.
• Some positions may require completion of a probationary period of up to 1 (one) year.
• AN EXTERNAL SELECTED CANDIDATE MUST BE FINGERPRINTED AND RECEIVE A BACKGROUND INVESTIGATION, RESULTING IN A SATISFACTORY SUITABILITY DETERMINATION BEFORE BEING HIRED FOR THIS POSITION.
• All males born after December 31st 1959 must abide by laws regarding Selective Service registration. To learn more about this law, visit the Selective Service web page, Who Must Register. If you are not registered and don't have an approved exemption, you will not be eligible for employment with the Federal government.
EEO Policy: https://help.usajobs.gov/index.php/EEO_Policy_Statement
Reasonable Accommodation Policy: https://help.usajobs.gov/index.php/Reasonable_Accommodation_Policy_Statement
Veterans Information: https://help.usajobs.gov/index.php/Veterans_Information
Selective Service Registration: http://www.sss.gov/
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The National Gallery of Art uses an application tracking system to evaluate the responses you provide in the applicant assessment questionnaire to determine if you meet the minimum qualification requirements of this position. Then, the HR Office and/or Subject Matter Expert (SME) will conduct a quality review of your application and supporting documentation to determine if your qualifications meet the criteria for referral to the selecting official.
We will also verify whether you are eligible for merit promotion by reviewing your previous Federal employment to ensure you meet Time-in-Grade requirements. If you are eligible to apply to Merit Promotion announcements based on Veteran or other non-competitive statuses, we will verify your supporting documentation prior to referral.
If your resume is incomplete or does not support the responses you provided in your online questionnaire, or if you fail to submit all required documentation before the vacancy closes, you may be rated 'ineligible', 'not qualified', or your evaluation rating may be adjusted accordingly.
You may preview questions for this vacancy.
Required Documents
Please carefully review the following list to determine what documentation you need to submit.
Some documents may not apply to all applicants. If you are unsure, click the link for each document type to read more.
ALL APPLICANTS: You must submit a resume supporting your specialized experience and responses to the online questionnaire.
Your resume should list all work experience (paid and unpaid); you should list the full name and address of each employer.
Your experience listing should show the start and end dates (include month, day, and year); you must also list the average number of hours per week that you worked.
Your resume should also include any education and training you have completed (list the program title, subject area, number of hours completed, and completion date).
For more information about what to include in your resume, please view this USAJOBS Resume Tutorial video on YouTube.
It is important that your resume is complete and thorough. If any of the above information is not included in your resume, we may not be able to fully credit you for your experience.
If specific educational requirements are indicated for this vacancy: Documentation verifying your educational claims which can include unofficial transcripts or any report listing institution, course title, credits earned and final grade. Please see the Education section for more information.
Current and former Federal employees: Most recent SF-50 (Standard Form 50 - Notice of Personnel Action).
To properly verify status eligibility, your SF-50 must show the following. If you do not submit an appropriate SF-50, we cannot verify your status eligibility!
Full position title;
appointment type;
occupational series;
pay plan, grade, and step;
tenure code; and
service computation date (SCD).
Displaced Federal employees: To be considered CTAP/ICTAP eligible, you must submit documentation verifying your involuntary separation and CTAP/ICTAP status. Please see the OPM Guide to Career Transition for more information.
Veterans: Veteran eligibility documentation (DD-214, VA Letter, Standard Form (SF) 15 as applicable). Please note: If you are a veteran who has not yet been discharged, you may provide a statement of intent to discharge from your agency which will allow you to apply under the (Veterans Opportunity to Work) VOW to Hire Heroes Act of 2011.
Persons with Disabilities: Individuals with intellectual disabilities, severe physical disabilities, or psychiatric disabilities may apply for appointment through the Schedule A hiring authority. Certified verification of a disability from a licensed medical professional; a licensed vocational rehabilitation specialist; or any Federal, state, or District of Columbia agency or U.S. territory that issues or provides disability benefits is required.
