Strategic Planner, Real Estate and Workplace Services - ServiceNow (Waltham, MA)

Nov 6

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

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Job Description

The Strategic Planner within the Real Estate and Workplace Services team,plays a key role in optimizing ServiceNow’s overall Workplace Strategy to effectively utilize our Real Estate portfolio by analysing our data and intimately understanding our customers’ workspace needs. Under the direction of the Head of Planning & Design, the Workspace Strategic Planner will partner with business leaders at the chief-of-staff level to understand the preferred work styles and space requirements for each business area, work cross-functionally with colleagues in Real Estate, Finance Analytics & Insights, Workplace Services Operations, Security, Construction Project Management, Workplace Strategy, and Digital Technology to create an excellent customer experience for all ServiceNow employees.

Major duties involve building relationships with cross-functional teams, anticipating client requirements, and establishing standards and procedures to ensure consistent planning across regions. You will also adjust planning scenarios in response to business changes and portfolio adaptations.

About the Team:

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

The Real Estate and Workplace Services team is devoted to creating inspiring and functional workspaces that embody ServiceNow’s culture and values. We oversee all aspects of ServiceNow’s global workspaces, including design, food services, transportation, and inclusive environments.

Responsibilities include:

Develop, implement, and manage workspace strategies that promote productivity, collaboration, and employee well-being while optimizing space utilization and ensuring consistent planning across regions. You will also adjust planning scenarios in response to business changes and portfolio adaptations.
Manage strategic projects ranging from short-term/one-time analyses (such as pilot space or furniture projects) to long-term/ongoing space evaluations (master planning at the campus level, analysing company-level space utilization).
Use best practices to plan and design for new space, as required due to lease renewal, new location evaluation, refresh/renovation of existing space. Ensure alignment of plans with company goals for effective and efficient use of space, while enabling ServiceNow employees to do their best work.
Develop and implement change management plans to support employee adaptation to new work environments.
Understand the unique space needs of ServiceNow’s business units to design effective workspace layouts/environments; keep abreast of industry trends, best practices, and emerging technologies to provide innovative workspace solutions.
Analyse utilization data to develop and maintain plans; work closely with Finance Analytics & Insights team to evolve and maintain space utilization data and dashboards.
Develop tools and frameworks to assist the local real estate executive team and business units in decision-making.
Strategic Development: Collaborate with cross-functional teams and leadership to develop and execute comprehensive strategies. Guide strategic recommendations and proposals through review and approval processes.

Qualifications

Minimum Qualifications:

Education: Bachelor's degree in a related field, or equivalent practical experience.
Experience: 5+ years of experience in strategic planning or real estate portfolio planning.

The right candidate is/has:

Proficiency with technology tools such as spreadsheets, presentation software, CAFM applications, visualization tools, and statistical packages.
Experience in developing real estate solutions with regional portfolio leads, customers, and business partners.
Demonstrated ability to solve complex problems using quantitative data analysis and modeling.
Knowledge in extended workforce procurement and management.
Understanding of real estate finance, investment, financial analysis, construction, and project timelines.
Strong analytical skills, flexibility to work with shifting scope and deadlines.
Ability to integrate complex data from various systems (HR, Finance, etc.) to inform real estate decisions. Experience with Computer Assisted Facility Management (CAFM) systems and Computer-Aided Design (AUTOCAD) to effectively manage and organize headcount data, facility space plans, move management, employee location data, product test fits/block plans, etc.
Strong analytical skills, flexibility to work with shifting scope and deadlines.
An effective communicator, able to convey complex analyses in a clear, concise manner both verbally and in writing; comfortable in business and technical discussions.
Demonstrated skills as an influencer and relationship builder; change management experience a plus.
Strong team player who is also an independent thinker, comfortable challenging the current way of doing things, looking for innovative ways to resolve space challenges.
Self-starter who thrives in a fast-paced, collaborative, dynamic, high-growth environment.

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Jasmine Hwang