Technical Solutions Executive/Design Advocate - Snaptrude (Remote)
About Us
Snaptrude is a venture-backed, early-stage software player in the cloud-based collaborative design industry (Snaptrude News). Collaborative, like Google Docs, Snaptrude is a fully web-based, 3D-building design tool that’s as easy to use as SketchUp but with the power of parametric detailed design. Snaptrude allows multiple users to collaborate on the same model, while instantly generating costing information, quantity takeoffs, schedules, climate studies, and more.
Location: New York, NY (Remote)
Reports to: Chief Strategy Officer, Britton Langdon
About the Role: Snaptrude is seeking a talented and motivated Design Advocate/Technical Solutions Executive to join our team and help grow our AEC (Architecture, Engineering, & Construction) business. As a Design Advocate, you will partner with Account Sales Executives to translate customer business issues into technical solutions using your experience, in-depth knowledge, practical skills, and vision of Architecture. Your role will be pivotal in planning account strategies, understanding customer needs, and showcasing Snaptrude's unique value proposition.
This is a remote role requiring travel to customer sites and Snaptrude-sponsored events. You will report to the Director of Sales.
To view this job and apply, click here.
Qualifications
Bachelor’s/Master’s in Architecture, Interior Design, Urban Design or equivalent discipline
7+ years of relevant experience in AEC or related fields
Ability to manage workload independently and balance priorities
Having a natural curiosity to learn more about the customer and the industry
Willingness to travel up to 30-50% (air and car) to customer sites and Snaptrude-sponsored events.
Preferred Skills & Experience
Experience in architectural design and BIM
Proficiency with Snaptrude and other industry-leading tools such as Rhino3D, SketchUp, and Revit
Comprehensive experience working on various architectural typologies and knowledge of the architectural project cycle from design pursuit to project completion
Strong understanding of a multitude of use cases in conceptual design
Excellent communication and presentation skills
Proven track record of developing technical solutions and strategies that align with customer business goals
Key Responsibilities
Strategic Customer Engagement
Partner with sales executives to develop and execute the technical components of account strategies
Identify and explore new business opportunities within existing accounts
Work closely with sales and customer success teams to ensure seamless execution
Actively participate in the account planning process.
Driving Technical Solutions
Collaborate with client decision-makers to ensure the technical aspects of proposals align with their needs
Craft and present proposals and demonstrations that address specific business challenges
Effectively communicate Snaptrude's unique value proposition during sales engagements
Develop metrics to quantify and justify the customer's return on investment
Analyze client business goals to align Snaptrude solutions accordingly.
Expert Leadership
Serve as the go-to technical expert within account teams, leading the charge in customer engagement and planning
Build robust business cases for Snaptrude solutions through comprehensive discovery sessions and solution development
Highlight Snaptrude technology as a key enabler for achieving desired business outcomes
Provide expert guidance on requirements definitions, scope documents, user needs assessments, and project evaluations
Utilize Snaptrude software and services to create solutions that meet technical, financial, and scheduling constraints.
Customer Acquisition
Develop and maintain strong technical relationships with both internal and client stakeholders
Establish yourself as a trusted expert, enhancing Snaptrude's position as a preferred partner
Collaborate with Customer Success teams to ensure high levels of customer satisfaction and solution adoption
Deliver impactful presentations and messaging that resonate from the executive level down
Keep clients informed about Snaptrude's competitive advantages
Stay updated on industry trends and bring fresh ideas to drive revenue growth
Provide feedback to influence product development based on customer insights and business opportunities.
Our Vision and Values
Our Vision
Help design better built environment, faster
Our Values
Care (give a shit): Empathize with customers. Take the time to understand their frustrations, needs, and desires.
Initiative (Be resourceful). Don't wait for permission. Figure it out-or figure out who can.
Craft (Master it). Own your craft. Never stop learning and improving,
Team (Work together). Teamwork makes the dream work. Fill gaps. There's no such thing as "it's not my job"
Truth (Say it). Be up front and radically candid. Say it like it is while showing empathy for others. Hold yourself and others accountable.
Fun (Have it), Don't take yourself too seriously--life is short.
Culture @ Snaptrude
We are a remote-first company; our team works from across India and the US
Once in two-three months we organize an in-person retreat/socials. We try to rotate the location (in India) to keep it exciting and engaging. Here's a video from a recent meetup!
At Snaptrude, we value our employees and offer a competitive compensation package that includes health insurance, matching 401K retirement plans, professional development opportunities, and a fast-paced startup environment with an exciting and collaborative company culture
Mediocrity just doesn't cut it, but we recognize and reward commitment and ownership
We resort to async conversations/standups wherever possible
The team comes together during the first Thursday of the month for a remote socials; its super fun!
There's much more that's in the pipeline; feel free to reach out to us if you have any questions at all :)
How to Apply: If you are an enthusiastic individual with a background in architecture, a passion for technology, and a proven track record in customer success, we encourage you to apply!
Please submit your resume and a cover letter outlining your relevant experience and why you're excited about joining the Snaptrude team.
Snaptrude is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Learn More About Snaptrude: Visit our website at www.snaptrude.com to learn more about our innovative platform and how we're revolutionizing the collaborative design space.
Note: This job description is intended to provide an overview of the responsibilities and qualifications for the Customer Success Manager role at Snaptrude. Actual responsibilities and qualifications may vary based on specific company needs and the evolving nature of the industry.
